🛠️ How It Works

1. Order your necklace
Select your metal and size, and place your order — we’ll ship your impression kit within 2 business days (exluding public holidays & workshop closure).

2. Capture their print
Follow the simple instructions to gently press the wax onto their nose or paw and take their impression

3. Return your kit & we create
Use the prepaid satchel to send your wax back (AUS only). We’ll handcraft your piece using traditional lost wax casting and return it to you all finished.

🚚 Wax Kit + Shipping

We ship your wax kit within 2 business days (with only a couple of exclusions). Inside you’ll find:

• Jeweller’s wax
• Easy-to-follow instructions
• A prepaid return envelope (Australia only)

⏳ Turnaround Time

Your finished necklace will be handmade and cast in sterling silver or solid gold. Our turnaround time is 3–6 weeks of us receiving your wax kit back.

We will ship all international pet print kits within 24-48 hours (excluding weekends and public holidays or the occasional break) via Australia Post International Express. Please note that any duties or taxes upon entering your country will be at your expense and are not included in the cost of the kit.
Please be advised that return shipping of your dog print wax kit will be at your own expense. We recommend sending it via express post. To ensure that the impressions are satisfactory for casting, we recommend sending us a photo of all 3 impressions before returning them. Return information, including an email to send us your impression photos will be provided within your kit. It is also requested that you provide tracking information via email once you have sent it. If you need a new kit, it is available at an additional charge of $50.00 and does not include your return postage.
Once we have finished crafting your piece, we will send it back to you via Australia Post International Express. Our timeframes on a completed piece is 3-6 weeks once we have received your wax kit back.

Your jewellery is made from sterling silver or 9ct yellow gold, which means that you should be able to wear it everyday without it tarnishing or turning your skin green. However we still recommend that you avoid:

- wearing your pendant in chlorinated pools

- avoid contact with household cleaning products and/or perfume/skincare/makeup

To clean use a jewellery polishing cloth that will help remove tarnish and restore the shine. Avoid using tissues or paper towels as they may scratch your jewellery.

To preserve your pieces we also recommend that you avoid dents, scratches, rubbing against abrasive materials, including between your fingers. Minimise banging your jewellery against hard objects. This will assist reduce the daily wear and tear and help preserve your print.

When you are not wearing your jewellery we recommend that it is stored away in a dry airtight place.

The overall shape and size is determined by how you take your print. The below is an approximate size guide only:

Small: 10mm

Medium: 12-15mm

Large: 16mm +